This ISO standard is a service management system (SMS) certification that points out the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The other requirements may consist of the design, transition, delivery, and improvement of services to compensate the service requirements.
It can be used by a service provider:
An ITSMS points to the designing, planning, delivering, operating and control of information technology (IT) services that are performed by an organization before its deliverance to the customer.
This system practices a framework which helps organizations to build an ITSMS that can adapt to the changing technologies and can align with business objectives and provides efficiency in performance.